Our members enjoy quality holidays, dream destinations,
a lifetime of holiday options and real opportunities to celebrate life.
OUR TELEPHONE NUMBER WILL BE CHANGING
Please be advised that, effective from 1 September 2014, our head office phone number will be changing.
New number: (012) 012 492 1230
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+27 (0) 87 805 2500
+27 12 996 0556
Mooikloof Office Park East
Corner of Atterbury and Jollify Main Road, Mooikloof
Pretoria, Gauteng, South Africa
Please have your ID and member number at hand, so that the consultant can assist you effectively.
PLEASE NOTE: OUR CALL CENTRE HOURS ARE MONDAY TO FRIDAY, FROM 08:00 TO 16:00
Please consider the following guidelines, which will help considerably to improve efficiency in regards to email and telephone response times and will consequently allow us to improve our service to you:
Kindly direct your email to the department, best equipped to assist with the related email content, e.g. general queries would be handled by our Member Services Department and reservation requests would be actioned by our Reservations Department. Where possible, please avoid addressing your email to more than one recipient, as this delays the processing of the query. Please refer to the contact list below for relevant email addresses and departmental information.
Please note that some companies put outgoing call restrictions on their PA phone systems, which may prevent you connecting to our line. In this case, you would be able to contact us from a direct landline or cell phone. Once connected, our automated voice prompt will assist with the available option to ensure that your call is directed to the correct department.
All bookings and booking related matters:
When requesting a booking, please supply information in regards to the number of people to be accommodated (including children and infants), destination area (e.g. Limpopo Province, KZN Durban) and timeframe of your choice. Please be sure to include your name, surname and QVC member number.
All general queries and information, including account and payment queries, club unit queries, etc. Please be sure to include your name, surname and QVC member number.
All travel-related queries, including flights and car hire.
For point related international bookings, you can contact RCI on 011 258 1000 firstname.lastname@example.org .
You can also visit www.daelive.com for alternative options. Non-point related International bookings can still be done through our travel department.
Advanced queries and feedback.