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IMPORTANT MEMBER NOTICES

GENERAL NOTICES

CLOSURE NOTICES
Please note that our offices will be closed on the following days:
Wednesday, 9 August 2017: we will open for business as usual on Thursday, 10 August 2017
Monday, 25 September 2017: we will open for business as usual on Tuesday, 26 September 2017

Please note that the Reservations Call Centre will be closed on Friday, 8 September 2017. Reservations will open for business as usual on Monday, 11 September 2017

Please note that for 2017, the Cancellation Fee will increase from R550.00 to R590.00.

MEMBER VERIFICATION
Please note, for your protection, strict security protocols are followed when dealing with queries in regards to your portfolio.. For member verification purposes, please ensure you have your ID number, postal address, e-mail address and cell number on hand when calling in. Should you wish to provide access to your portfolio to a third party, or allow a third party to transact on your behalf, they will require a full Power of Attorney in order to do so.
Click here to download the Power of Attorney Appointment Letter.
For more information please contact the Call Centre.

MEMBER EXCHANGE OPTIONS
Would you love to explore a new destination? Go on a bigger or longer holiday? How about at an international destination? DAE offers exchange options to suit your pocket, so that you can!

With DAE you can deposit or “Space Bank" your Club Units in exchange for a credit of the same value. Your currency on DAE will remain valid for 3 years, before you would need to exchange it - kind of like saving your holiday for a rainy day! Be sure to visit www.daelive.co.za to find out more.


CARIBBEAN ESTATES
Please note that significant chalet/unit upgrades for Caribbean Estates will commence from February 2017. The upgrades are scheduled and planned in such a manner so as to cause as little disruption as possible to our guests. We apologise for any inconvenience that may be caused.

POWER OF ATTORNEY:
Do you want to give your loved ones access to your portfolio? You can!
Please be advised that should a Club Member wish to allow another person (non-member) to make use of, make enquiries on, or make changes to their portfolio, a Power of Attorney form must be completed to authorise said third party to do so. The completed Power of Attorney must be completed and signed by the main member, and submitted together with a copy of the nominated person’s ID document to the Member Services Department. Please click here to download the Power of Attorney form and send your completed form along with the required documentation to correspondence@oaks.co.za

IMPORTANT FORFEITURE NOTICE:
Be points-savvy and plan ahead for the forfeiture! Depending on your portfolio, you may be due to forfeit unused points at the end of 2017. There are options, even for the few odd points you may have leftover, so don’t miss out and contact us before December to make use of your points. Are you uncertain as to whether you would forfeit points at the end of 2017? Call us on now on 012 492 1230.

Don't miss out on great offers and important updates! Please ensure that your contact information is current. You may update your details from the QVC login page, give us a call or send your updated information to correspondence@oaks.co.za.

GUEST CERTIFICATES

Please be advised that, should a Club Member wish to allow another person (non-member) to make use of a reservation on their club portfolio, they will be required to issue a Guest Certificate for their guest. They will require the guest’s Id number, name and surname, cell phone number and email address. The guest will be required to show the Guest Certificate at the resort to obtain entrance.

RESALE COMPANIES
Considering a resale company? Please be cautious. If it seems too good to be true, it probably is.

VOSA Consumer Alert

QVC recommends VOASA registered resale companies:

Uni-Brokers Resale Cape Escape
(012) 941 8497 021 715 8000
info@unibroker.co.za info@capeescape.co.za
Members Specials

RESORT NOTICES

• Monateng has upgraded their mini golf course!

• At Mount Amanzi Guests can now book spa treatments that take place at the riverfront.

• Ngwenya is bringing back childhood memories with a new tennis practice wall.

• Sudwala Lodge is making a difference by cleaning the Houtbosloop River all-year round and establishing bird feeding areas around the Resort.


RESORT FINDER





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