CREATING
MOMENTS OF
SHEER DELIGHT
AND A LIFETIME
OF MEMORIES

CONTACT US

QVC CONTACT DETAILS

Telephone:
Fax:

General Enquiries Email:
Reservations Email:

+27 (0)12 492 1230
+27 (0)12 996 0556

correspondence@vrs.co.za
reservations@oaks.co.za

Office Hours:
   Monday:
   Tuesday:
   Wednesday:
   Thursday:
   Friday:

08:00 to 16:00
08:00 to 16:00
08:00 to 12:00
08:00 to 16:00
08:00 to 16:00

Physical Address:

Postal Address:

Mooikloof Office Park East
c/o Atterbury and Jollify Main Road,
Mooikloof
Pretoria, Gauteng,
South Africa

P.O.Box 35580
Menlopark, 0102

To improve efficiency please have your ID and member number at hand. PLEASE NOTE: OUR CALL CENTRE HOURS ARE MONDAY TO FRIDAY, FROM 08:00 TO 16:00

IMPORTANT NOTICES

For swift service, please consider the following guidelines. They are set out to improve efficiency regarding email and telephonic responses.

Email Communications:
Kindly address your queries to the applicable department, e.g. general queries should be directed to Member Services Department and Reservation requests directed at Reservations Department. Where possible please avoid addressing emails to more than one recipient to prevent delaying the process.

Telephone Communications:
Please note that some companies put outgoing call restrictions on their PA phone systems, which may prevent you connecting to our line. In this case, you would be able to contact us from a direct landline or cell phone. Once connected, our automated voice prompt will assist with the available options to ensure that your call is directed to the correct department.

	EMAIL CORRESPONDENCE
	RESERVATIONS
	When requesting a booking, please supply the following information: • The number of people to be accommodated (including children and infants) • Destination area (e.g. Limpopo Province, KZN Durban) • Timeframe of your choice • Please be sure to include your name, surname and QVC member number correspondence@vrs.co.za
	MEMBER SERVICES
	All general queries and information, including account and payment queries, club unit queries etc. please be sure to include your name, surname and QVC member number. correspondence@vrs.co.za
	TRAVEL DEPARTMENT
	All travel-related queries, including flights and car hire. info@actravel.co.za
	INTERNATIONAL
	For point related international bookings, you can contact RCI on 011 258 1000 or email international@rci.co.za You can also visit www.daelive.com for alternative options. Non-point related International bookings can still be done through our travel department.