IMPORTANT MEMBER NOTICES
Creating the environment for everlasting holiday memories is what we live for, but now it's our turn!
Please note that our office will be taking a break from 17 December 2018 to 03 January 2019. We will return for business as usual on Friday, 04 January 2019.
From 18 to 19 December there will be a skeleton staff available to deal with urgent enquiries from 08:00 until 15:00, however we do expect high call volumes and ask that you please contact us before then for general enquiries.
Cape Town Office Closed
Please note that our satellite admin office in Cape Town has been closed with immediate effect and all related services moved to our Head Office in Pretoria. Please take note that should you have visited this office in person previously for any member services-related assistance, you would need to liaise with our Head Office for any such services and / or assistance going forward.
Don't lose out on precious holiday memories! You might have unused Club Units at the end of the year and we would hate to see you forfeit them. Not sure what to do with your unused or left over Club Units at the end of the year and don't want to lose out? Call us now on 012 492 1230 to discuss your options.
Please note that there is a nominal Cancellation Fee, which will be charged according to the Club Cancellation Policy. This is subject to change annually.
Please note, for your protection, strict security protocols are followed when dealing with queries in regards to your portfolio.. For member verification purposes, please ensure you have your ID number, postal address, e-mail address and cell number on hand when calling in. Should you wish to provide access to your portfolio to a third party, or allow a third party to transact on your behalf, they will require a full Power of Attorney in order to do so.
Click here to download the Power of Attorney Appointment Letter.
For more information please contact the Call Centre.
MEMBER EXCHANGE OPTIONS
Would you love to explore a new destination? Go on a bigger or longer holiday? How about at an international destination? DAE offers exchange options to suit your pocket, so that you can!
With DAE you can deposit or “Space Bank" your Club Units in exchange for a credit of the same value. Your currency on DAE will remain valid for 3 years, before you would need to exchange it - kind of like saving your holiday for a rainy day! Be sure to visit www.daelive.co.za to find out more.
POWER OF ATTORNEY:
Do you want to give your loved ones access to your portfolio? You can!
Please be advised that should a Club Member wish to allow another person (non-member) to make use of, make enquiries on, or make changes to their portfolio, a Power of Attorney form must be completed to authorise said third party to do so. The completed Power of Attorney must be completed and signed by the main member, and submitted together with a copy of the nominated person’s ID document to the Member Services Department.
Please click here to download the Power of Attorney form and send your completed form along with the required documentation to email@example.com
Don't miss out on great offers and important updates! Please ensure that your contact information is current. You may update your details from the QVC login page, give us a call or send your updated information to firstname.lastname@example.org.
Please be advised that, should a Club Member wish to allow another person (non-member) to make use of a reservation on their club portfolio, they will be required to issue a Guest Certificate for their guest. They will require the guest’s Id number, name and surname, cell phone number and email address. The guest will be required to show the Guest Certificate at the resort to obtain entrance.
Considering a resale company? Please be cautious. If it seems too good to be true, it probably is.
It has come to our attention that Vacation Hub International (VHI), also known as Meridian Travel, is not a VOASA registered resale company. Please be advised that we have no relationship or association with this person/business and/or company.
QVC recommends VOASA registered resale companies:
(012) 941 8497
|• Monateng has upgraded their mini golf course!
• At Mount Amanzi Guests can now book spa treatments that take place at the riverfront.
• Ngwenya is bringing back childhood memories with a new tennis practice wall.
• Sudwala Lodge is making a difference by cleaning the Houtbosloop River all-year round and establishing bird feeding areas around the Resort.